At OnPokemon, we offer pre-order opportunities for selected Pokémon products, allowing customers to reserve upcoming releases before they become available. Please review this policy carefully before placing a pre-order.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that has not yet been released or is temporarily unavailable.
By placing a pre-order, you are reserving the product in advance and agreeing to wait until the item becomes available for shipment.
2. Pre-Order Payment
Payment is required at the time the pre-order is placed unless otherwise stated.
By completing a pre-order purchase, you authorize OnPokemon to process your payment and reserve the requested item.
3. Release Dates
Estimated release dates are provided by manufacturers or suppliers and are subject to change.
Release delays may occur due to:
-
Manufacturer changes
-
Production delays
-
Supply chain issues
-
Shipping delays
-
Other circumstances outside our control
OnPokemon is not responsible for changes to official release schedules.
4. Shipping Pre-Order Items
Pre-order items will generally be shipped after the product becomes available.
If your order contains both in-stock and pre-order items, your order may:
-
Ship together once all items are available, or
-
Be shipped separately depending on availability and shipping arrangements.
Additional shipping charges will not apply unless otherwise agreed.
5. Pre-Order Cancellations
Pre-order cancellation requests may be accepted only if the order has not entered processing or fulfillment.
Once a pre-order has been prepared for shipment or transferred for fulfillment, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible with your order number.
6. Pre-Order Refunds
If a pre-order is canceled by OnPokemon due to circumstances such as:
-
Product cancellation by the manufacturer
-
Unavailability of the product
-
Inability to fulfill the order
A refund will be issued to the original payment method.
Refund processing times may vary depending on your payment provider.
7. Product Availability
Pre-order availability is limited and may be subject to supplier allocation.
Placing a pre-order does not guarantee availability until the order has been confirmed and accepted by OnPokemon.
If we are unable to fulfill your pre-order, we will notify you and provide an appropriate resolution.
8. Price Changes
The price displayed at the time your pre-order is placed is the price you agree to pay.
OnPokemon reserves the right to correct pricing errors caused by technical issues or incorrect information. If a significant pricing error affects your order, we will contact you before processing the order.
9. Multiple Pre-Orders
If you place multiple pre-orders, each order may be handled separately depending on product availability and release schedules.
Combining orders is not guaranteed and may not be possible after an order has been processed.
10. Condition of Pre-Order Products
Pre-order products are expected to arrive in new condition.
However, minor variations in packaging, artwork, product contents, or manufacturer designs may occur and are not considered defects.
11. Contact Us
If you have any questions about a pre-order, please contact us:
OnPokemon
Email: contact@Onpokemon.shop
Phone: +1 (479) 345-1674
Business Address:
5 Woodwark Crescent
DIMBULAH QLD 4872
Thank you for choosing OnPokemon. We appreciate your patience and understanding while waiting for upcoming Pokémon releases.