Privacy policy

At OnPokemon, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of your visit

  • Referring website

  • Website usage data

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support essential website functionality.

You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Communicate regarding your purchases.

  • Send shipping updates and order confirmations.

  • Improve our products and website.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal obligations.

  • Send promotional emails if you have chosen to receive them.

3. Payment Information

Payments are processed through secure third-party payment providers.

OnPokemon does not store your full credit or debit card information on its servers.

Payment providers process your payment information according to their own privacy policies and security standards.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and delivery companies

  • Website hosting providers

  • Analytics providers

  • Fraud prevention services

  • Legal authorities when required by law

These service providers are permitted to use your information only for the services they perform on our behalf.

5. International Data Transfers

Because we serve customers in multiple countries, your information may be transferred to and processed in countries other than your own.

We take reasonable measures to ensure your information remains protected in accordance with applicable privacy laws.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders.

  • Meet legal and accounting obligations.

  • Resolve disputes.

  • Enforce our agreements.

When no longer required, personal information is securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal data in a portable format.

To exercise these rights, please contact us using the information below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under the age required by applicable law to provide their own consent.

We do not knowingly collect personal information from children without appropriate legal authorization. If you believe a child has provided us with personal information, please contact us so we can remove it where required.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

If you subscribe to our marketing emails, you may receive information about new products, promotions, and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

OnPokemon

Email: contact@Onpokemon.shop

Phone: +1 (479) 345-1674

Business Address:
5 Woodwark Crescent
DIMBULAH QLD 4872

Australia