Shipping policy
Thank you for shopping with OnPokemon. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below before placing an order.
Order Processing
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Orders are processed within 1–3 business days after payment has been successfully received.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During peak seasons, product launches, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
Shipping Destinations
We currently ship to customers worldwide.
Please note that some products or shipping methods may not be available in certain countries due to carrier restrictions or local regulations.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| Australia | 7–15 business days |
| United States & Canada | 3–6 business days |
| Europe | 7–15 business days |
| Asia | 7–18 business days |
| Rest of the World | 10–20 business days |
Delivery estimates are provided as guidelines only and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Tracking information is provided whenever available. After your order ships, you will receive a shipping confirmation email with your tracking number.
Please allow up to 48 hours for tracking information to become active after shipment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated at checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, your order may be delayed, returned, or lost. Additional shipping charges may apply if the package must be resent.
Please contact us immediately if you need to update your shipping address before your order has been dispatched.
Lost, Delayed, or Damaged Shipments
Although we work with reliable shipping partners, delays may occasionally occur due to factors beyond our control, including:
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Weather conditions
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Customs inspections
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Carrier delays
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High shipping volumes
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Natural disasters
If your package appears to be lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package. We will work with the shipping carrier to investigate and help resolve the issue.
Multiple Shipments
Orders containing multiple items may be shipped separately depending on product availability and warehouse locations. If this occurs, you will receive separate tracking information for each shipment, where applicable.
Delivery Responsibility
Once a package has been delivered to the shipping address provided and marked as delivered by the carrier, responsibility for the package transfers to the customer. If you believe your package has been misdelivered or stolen, please contact the shipping carrier and notify us so we can assist where possible.
Contact Us
If you have any questions about shipping or your order, please contact us:
OnPokemon
Email: contact@Onpokemon.shop
Phone: +1 (479) 345-1674
Address:
5 Woodwark Crescent
DIMBULAH QLD 4872
Recommendation: If you're using Shopify Payments, PayPal, or major carriers (such as USPS, UPS, DHL, or Australia Post), this policy is compatible with those services. You can adjust the processing times or delivery estimates if your fulfillment process differs.