Contact information

Customer Support

Email: contact@Onpokemon.shop

Phone: +1 (479) 345-1674

Business Address:

OnPokemon
5 Woodwark Crescent
DIMBULAH QLD 4872

Support Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday & Public Holidays: Closed

Response times may be slightly longer during holidays, promotional events, or periods of high order volume.

Before Contacting Us

To help us assist you as quickly as possible, please include:

  • Your full name

  • Your order number (if applicable)

  • The email address used to place your order

  • A clear description of your question or issue

  • Photos of any damaged or incorrect items, if relevant

Order Support

If your inquiry relates to an existing order, please include your order number in your email. This allows us to locate your order quickly and provide faster assistance.

Business Inquiries

For wholesale opportunities, partnerships, media requests, or other business-related inquiries, please contact us at:

Email: contact@Onpokemon.shop

Our Commitment

We strive to respond to all customer inquiries within 24–48 business hours. Our goal is to provide prompt, professional, and helpful support to ensure you have the best possible shopping experience.

Thank you for choosing OnPokemon. We appreciate your trust and look forward to assisting you.